Do you have a question?
scroll down as the answer may be below...
Can we meet up before we book you for our wedding?
Yes, we feel it is essential that, wherever possible, we meet up before, or shortly after, you book us for your photography. It is really important that we get along as this produces more natural images on the day as you are more comfortable and relaxed.
If you are too far away for this to be practical we can always talk by phone, email, or even skype and whatsapp if we are online.
How can we reserve our wedding date?
To reserve your wedding date you pay a booking fee of £100 for all event and wedding photography. Other services, such as our photobooth or a second photographer, will increase your booking fee as these are separate items. Your booking fee is deducted from the total cost of your photography.
Do you provide contracts?
The simple answer is yes!
These are usually provided as a digitally signed contract, but paper versions can be supplied on request. The contracts, along with your booking fee, secure your date and lock in the costs of your wedding photography unless changes are made to your contract details.
When, and how, do we pay for our photography?
After you have booked us for your wedding photography we will get in touch to discuss your payment options. We always make it easy for you to pay and are very flexible. The only condition is that you have paid for your photography in full one month before your wedding date.
Can we spread the cost of our wedding photography?
Yes, you can make payments towards the cost of your wedding photography whenever you like, right up to one month before your wedding when your final payment is due.
Can we book you at short notice?
If we are available then you can book us up to the day before your wedding, or on the same day if you are local to Bridgwater as we only need 1.5 hours, plus travel time to get to you. Our kit is always ready to go.
We require an immediate payment of your booking fee by bank transfer or PayPal before we leave, and the rest can be paid by debit or credit card when we arrive.
What extra costs might we incur?
If travelling to your wedding from Bridgwater will take more than 1 hour then you may incur some additional travel costs - these are calculated at £25 per hour using Google Maps as a time/mileage guide.
If your wedding venue is really far away and we need to travel the day before to catch an early start then you will also be charged for overnight accomodation, unless you can provide it.
We cover the cost of any toll fees and parking costs so you don't need to worry about those.
How do you prepare for our wedding?
On the run up to your wedding day we take time to get to know you, and check in with you occassionally to ensure your plans are going well. We research your venue on the internet, and contact the owner/manager to arrange a visit (where feasible).
About a week before your wedding we go and check out your venue/s so we can spot great locations for your photographs (where feasible). This also gives us the opportunity to get an idea of what plant life will be in flower, and where the sun will be at the time of your wedding so we can plan some great shots.
Are there any time limits on our wedding day?
There are no time limits on how long we will attend your wedding day. If you want us there from 8am to midnight then we will be. Most weddings, however, start with bride preparation at around 11am and ends shortly after the first dance (usually around 8pm). No one needs too many drunken images to remember their day by.
If you would like us to arrive earlier, or stay longer, that is not a problem and we will include this on your quote. If you ask us, on the day, to stay longer then we are happy to do this and will tell you how much it will cost. You will need to pay this to us before we release your wedding photos, but you do not need to pay it on the day.
Are there any restrictions on how we use our images, and how will you use them?
We retain the copyright on all the images we take, but we issue you with a licence that allows you to use them however you like, with the exception of using them for commercial gain.
We may wish to use some of your images on our website, social media pages, or in printed media to promote and advertise our business. However, due to new data protection laws we need your permission to do this if the image could be used to identify you, and as such will ask you to sign a form allowing us to do so. You are not obligated to sign the form, and it is fine if you choose not to give us this permission.
How do I receive my Wedding Photographs?
After we have received full payment for your wedding photography we provide you with a password protected online gallery of your final images as soon as they are ready. Here you can view your wedding photos, and share the gallery with your friends and family. You and your guests can also can order prints, canvases and download digital image files, if you like. Your gallery remains active for 6 months after your wedding and you will also receive your images on USB at around the same time that your gallery goes live.
How quickly will we get our photographs?
We aim to have your photographs with you, at the latest, 6 weeks after your wedding date. After your wedding our main focus is editing your photographs, and we will not normally book another wedding within 7 days of your wedding to allow us the time to do this. You are not just booking us for your wedding day, you are booking us for 1-2 weeks in total, dependant on the length of time we are at your wedding and how many photos you require editing. At very busy times, such as mid-summer, it may take a little longer for us to get your images to you.
"I've lost my Photo's, what do I do?!"
If the worst should happen and you lose your USB, or it gets damaged and no longer works, you do not need to panic. We backup the images of your wedding for a minimum of 5 years, free of charge, so if anything does go wrong and you lose all your wedding photo's all you need to do is contact us and (for a small fee) we will send you a replacement USB of your images from your wedding day.
What happens if you are unwell on our wedding day?
If one of us is unwell, and can not make your wedding day then the other one will cover your wedding. If we are both unwell, or cannot attend for another reason, then we will contact one of our many colleagues and ask them to attend your wedding so that you are not left without a photographer.
If we are unable to find a replacement you will receive a full refund for the cost of your wedding photography, but will have to then find a replacement photographer yourself.
We need to change our wedding date or venue. What do we do?
If you need to change your wedding date, or venue, simply contact us with the new details. We will confirm our availability and send out a change of details letters to you. There is no cost if you need to do this.
We have to cancel our wedding photography. What do we do?
If you find you need to cancel your wedding photography, for any reason, contact us as soon as possible. We will contact you back to confirm your cancellation and that is all that needs to be done. If you are due a refund for any additional payments you have made (on top of your booking fee) we will arrange this as soon as possible. Refunds are always paid back to the original payee unless there are exceptional circumstances preventing this. If we are fortunate enough to secure another booking on your wedding date and you have cancelled more than 1 month in advance then we will also, at our sole discression, refund your booking fee, but this will be at a later date.
Are you insured if things go wrong?
We have public liability and professional indemnity insurance so all aspects of your wedding photography supplied by us are covered. If you have any specific worries do not hesitate to ask. We are only a phone call, or email, away.